Marije Louwsma
Senior Projectleader
Kadaster
The Netherlands

Biography
Marije Louwsma works at the Netherlands' Cadastre, Land Registry and Mapping Agency in the field of spatial planning. She has worked in several land consolidation and re-allotment projects. Last years the focus has shifted towards the development of new applications to enhance a more efficient and effective work process. She is specifically interested in the use of public participation and e-governance in spatial planning.

Abstract
Adoption of e-government services with geo-information

The last couple of years more e-government services using geo-information became widely available for a major public. E-government services are considered to have many advantages, of which efficiency and effectiveness are often mentioned. Maximum spin-off is expected when these services are used by the people or organisations for which it was developed. A broad adoption of e-government services is therefore important.
The adoption of two introduced e-government services with geo-information in the Netherlands was studied. The first e-government service was developed for farmers to facilitate the online registration of the yearly agricultural census. The responsible organisation had a clear strategy to implement the new online service in order to encourage usage. Around 85% of the farmers submitted the registration form electronically within five years after the introduction.
The second e-government service allows for two-way dissemination of geo-information in land consolidation projects. Dissemination of information takes place between stakeholders, mostly farmers and citizens, and the regional government. It includes online registration of land lease contracts and wishes regarding the new allotment, and to view the new allotment and the financial settlements. If applicable, stakeholders can also submit a formal objection electronically. The e-service is used on a project basis and has been introduced in 2013. The adoption of the e-service in land consolidation projects is followed closely by gathering statistical data to monitor usage and by conducting interviews to find adoption barriers and adoption benefits.